PEOPLE RESOURCES MANAGEMENT

By linking clearly defined department objectives and performance to the company’s strategic business goals, the department balanced scorecard can serve as a way of focusing employees on activities that will support the corporate strategy. It also demonstrates the strategic value of company.

 clearly understood terms. The Balanced Scorecard (Kaplan & Norton, 1996) provides a system that leverages the traditional measures available currently for human resources with metrics of performance from four additional perspectives—financial, customers, internal business processes and learning and growth.

Trends and Trendsetters in HR Shared Services - How Automating your Service Management will Bring your Global Business Services / HR Shared Services from Good to “World Class”.